FREE Delivery on all UK mainland orders.
All orders will be dispatched within 24hrs of placing your order excluding orders placed over the weekend. These orders will be dispatched first thing Monday. If for any reason there is a delay with your order you will be contacted straight away.
Free delivery on Mainland UK orders over £19.99 – This delivery option has an estimated delivery time of up to 4 working days from dispatch.
Here are our postage options
PLEASE NOTE – The term British Islands occurs to Islands or isles that are separated from the British Mainland by any form of water where a delivery car, van or lorry cannot reach by land.
We at FatBurners.UK are always here to help. To ensure all deliveries run smoothly and no extra charges occur for a missed delivery if you have not received your parcel within 4 days of ordering please call us so we can work together to ensure your parcel isn’t returned to us. UK Mail, Parcel Force and Royal Mail hold onto parcels for 5 days after a delivery is attempted so to make sure you haven’t missed a delivery please contact us asap.
All items less than 1kg will be sent through Royal Mail recorded delivery and requires a signature.
All items over 1kg will be sent via UK Mail or Parcel Force and require a signature upon delivery.
PLEASE NOTE – all orders placed after 12.30pm will be dispatched the following work day.
PLEASE NOTE – we cannot guarantee first class delivery if royal mail are on strike.
PLEASE NOTE – with UK Mail or Parcel Force no deliveries will be made on a weekend. Eg if you place an order on a Thursday night and upgrade to 1 to 2 working days it will be processed Friday morning and you will receive your parcel Monday or Tuesday as the 24 hour service does not cover weekends.
Please make sure that all delivery information is correct as if a parcel is delivered to the wrong address or the item is not signed for at the address you have given and we have to make a collection on your behalf you will be charged a sum of £9.99 for all mistakes to be rectified with our courier and for a re-delivery to take place. If you do not want to request a re-delivery you will be refunded the cost of the item minus the £9.99 fee for the incorrect delivery. These charges will also occur if a parcel is returned to us because nobody is present at the delivery address to sign for the parcel and nobody contacts our courier to arrange a pick up or re-delivery and the parcel is returned to us . Deliveries will be made any time between 8am and 6pm
PLEASE NOTE
If a delivery is attempted at your address but no one is there to collect your parcel a card should be put through your letter box unless full online tracking details are provided by the courier.
We do need to state that it is the customer ™s responsibility to ensure that they are present to sign for the parcel. In no way can FatBurners.UK, Parcel Force or UK Mail be held liable for failed deliveries unless either of those parties has been negligent in their duty to deliver. In addition I regret that UK Mail or Parcel Force staff (drivers, depot staff or account managers) will not be able to call the customer under any circumstances.
NORTHERN IRELAND, SCOTTISH HIGHLANDS AND BRITISH ISLANDS DELIVERY CHARGES
PLEASE NOTE – The term British Islands occurs to Islands or isles that are separated from the British Mainland by any form of water where a delivery car, van or lorry cannot reach by land..
We do not take orders outside the uk or Ireland, sorry for the inconvenience.
Under 1kg – We can delivery to armed forces addresses with a full uk postcode. Unfortunately we cannot offer delivery of over 1.5kg to a BFPO address.
Less than 1kg – As above but with the exception BFPO are accepted.
IF YOU ARE NOT SURE IF YOUR DELIVERY ADDRESS WILL NEED EXTRA PAYMENT PLEASE CONTACT US BEFORE YOU PLACE YOUR ORDER THANK YOU.
PLEASE NOTE
ITEMS OVER 1KG
Please make sure that all delivery information is correct as if a parcel is delivered to the wrong address or the item is not signed for at the address you have given and we have to make a collection on your behalf you will be charged a sum of £12.50 for all mistakes to be rectified with our courier and for a re-delivery to take place. If you do not want to request a re-delivery you will be refunded the cost of the item minus the £12.50 fee for the incorrect delivery. These charges will also occur if a parcel is returned to us because nobody is present at the delivery address to sign for the parcel and nobody contacts our courier to arrange a pick up or re-delivery and the parcel is returned to us. Deliveries will be made any time between 8am and 6pm
ITEMS UNDER 1KG
Please make sure that all delivery information is correct as if a parcel is delivered to the wrong address or the item is not signed for at the address you have given and we have to make a collection on your behalf you will be charged a sum of £5.00 for all mistakes to be rectified with our courier and for a re-delivery to take place. If you do not want to request a re-delivery you will be refunded the cost of the item minus the £5.00 fee for the incorrect delivery. These charges will also occur if a parcel is returned to us because nobody is present at the delivery address to sign for the parcel and nobody contacts our courier to arrange a pick up or re-delivery and the parcel is returned to us . Deliveries will be made any time between 8am and 6pm
We do need to state that it is the customer’s responsibility to ensure that they are present to sign for the parcel. In no way can FatBurners.UK or Royal Mail be held liable for failed deliveries unless either of those parties has been negligent in their duty to deliver. In addition I regret that Royal Mail (drivers, depot staff or account managers) will not be able to call the customer under any circumstances. This is company policy of Royal Mail and applies nationwide to all UK Mail staff.
What if your goods arrive damaged
If by the very rare chance your goods are damaged during transit upon delivery we ask that if there is visible damage upon collection to reject the parcel or sign for the parcel as damaged. For us to process a claim and send you out a replacement item we will then need to be provided with photographic evidence of the damaged product and may need to arrange for the courier the collect the parcel back from you or the courier may need to come back to inspect the parcel at your property. If no evidence can be provided as proof of damage and if the courier has no access to view the damaged parcel your claim will be rejected and no replacement will be sent.
Refund Policy
We want you to be happy with every purchase you make. Accordingly, you may inspect the items you buy as if you were in one of our stores. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of our goods. Therefore, please do not damage the items whilst you inspect them.
Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full less any amounts due by way of compensation to either repair the goods or to cover any loss.
If you wish to return a product you have purchased from our website, making note of any Non-returnable products, you may do so:
1.within 14 days to FatBurners.UK from the day you receive the goods and we will refund you in full via the original payment method used. If you return your purchase after this period but within 28 days you may exchange the item for other merchandise or
2.within 14 days by post or courier from the day you receive the goods and we will refund you in full via the original payment method used. Where Gift Cards, Vouchers or eVouchers have been used as tender for an order (whether in whole or in part), any item that is returned within that order will be refunded first in eVouchers to the same value that was originally spent in Gift Cards or Vouchers. Any remaining balance will then be refunded to the payment card (if used). If you return your purchase after this period but within 28 days we will issue you with a FatBurners.UK eVoucher to the value of the item. We are unable to exchange products by post and you must return the item to store if you wish to do so (see above).
If you wish to return faulty or damaged goods that were purchased via Paypal for a full refund then you must return your goods by post or courier.
With the exception of faulty or damaged goods, if you return your purchase by post or courier after the 28 day period, we reserve the right to not offer you a refund in full. We will instead return your purchase to you and prior to sending it out, we will charge you the delivery fee that is applicable to the product purchased and the location to which your returns will be delivered.
Please note: All items can only be returned within our refund policy providing it is in its original condition and unopened with all seals intact.
No refund or exchange will be given without a receipt or other proof of purchase.
Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion.
Delivery charges will only be refundable if you cancel your contact with us within seven working days after the day of receipt of your purchases (see Cancellations for more details). Otherwise, delivery charges will only be refundable in the case of items that are faulty, damaged upon delivery or incorrect.
Refunds
If you request a return or refund a 20% surcharge plus the full cost of postage and packaging will be deducted, as these costs are heavily subsidized and therefore will be deducted if a refund is issued. This is not applicable if the goods have been reported to us faulty or damaged
Our refund policy does not affect your statutory rights in respect of faulty or damaged goods
What if my goods arrive damaged
If by the very rare chance your goods are damaged during transit upon delivery we ask that if there is visible damage upon collection to reject the parcel or sign for the parcel as damaged. For us to process a claim and send you out a replacement item we will then need to be provided with photographic evidence of the damaged product and may need to arrange for the courier the collect the parcel back from you or the courier may need to come back to inspect the parcel at your property. If no evidence can be provided as proof of damage and if the courier has no access to view the damaged parcel your claim will be rejected and no replacement will be sent.
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